Bert's Mega Mall

Albert Hernandez February 4, 2010 12:39 AM
I bought a new touring motorcycle from Berts a few weeks ago, and was told the bike would be cleaned, prepped and ready to go for me the next day. I was also told it would be test ridden very shortly to make sure all was good. I picked it up the next day, the bike still had all the stickers, price tag, was not cleaned or prepped at all, they didn't even touch it. When I rode the bike home, on the way, I tried adjusting the right mirror slightly, when I tried adjusting it, it came loose and just dangled off the handlebars! The owners manual and rear shock spanner wrench were missing, they told me they would have them for me in the next few days... it's been almost three weeks and all I get is excuses as to why they're not in yet. I will never take my bike to Berts for service there, I don't feel comfortable with them working on my bike, when they can't even ensure the bike is ready to be ridden home... oh, and they didn't ride the bike to test it out, the odometer had 0.0 miles on it when I turned it on. I will also never order parts or accessories from them, I'm still waiting on the manual and spanner wrench. I'm just really sorry I didn't take my business someplace else where I would be treated better. The previous dealership I dealt with, Merced Power Sports in California, was 100 times better than Berts, before, during, and after the sale, but I've since moved from central California.