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Midland Powersports

Midland Powersports is a motorcycle dealership located in Midland, TX selling Can-Am, Honda, Kawasaki, Polaris, Suzuki motorcycles. Contact and map Midland Powersports through Motorcycle USA’s Dealer Locator.
5800 W Highway 80
Midland, TX 79706-2871
Can-Am, Honda, Kawasaki, Polaris, Suzuki
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2 Users rated the Dealer an average of 3.0
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themacway October 11, 2013 07:53 PM
I've been coming to midland power sports for 20+ years now, to buy bikes and many, many parts. I've also had several of my machines worked on, though i do most of my own wrenching, and I've recommended countless others to take their bikes in for service, upgrades, borrow a trailer, etc. Not once have I had a problem with anybody there, nor have I had a single 'surprise' like I've had with other dealers. Just hasn't happened. I don't even know anyone that would dispute this. Haven't heard of any complaints other than that they close during the Christmas holidays, just after Christmas eve. I'd say that one bad experience does not make a dealer bad, but that it's not pleasant; however, it's just that after what, hundreds (???) of visits to the joint I have yet to have that first 'bad' experience here. Don't expect to either - not on my radar. Just go see rob or jason and get yourself hooked up with whatever you need. Love the new triumph shop! Itching to get one! Hope I get a big tax refund. LOL!
pmoney July 7, 2012 10:20 PM
Where do I begin? Well let’s see here. I am utterly disappointed with Midland Powersports’ customer service as well as the poor work that was done to my bike. Last month I finally made an appointment with them to replace the fork seals on my Honda CBR 600RR after a couple of failed attempts. The first time I tried to get by CBR serviced I called and spoke to Daryl, the shop manager, and he said that they didn’t have the fork seals for my CBR in stock but that they would have them in a week. Alright so I called again the next week. This time I spoke to some woman with a bit of an attitude and she told me that they don’t carry them and that I would have to order the fork seals from them over the phone. Come on what is going on here? These people should be on the same page. You either carry the fork seals or you don’t. I ordered the seals online instead and waited a month for them to arrive since they were on back order. So I finally made the 170 mile trip to Midland Powersports to get my CBR serviced. I dropped my CBR off at the service department early in the morning and by mid afternoon it was ready. I arrived home that evening after a long trip, and you can imagine how eager I was to unload my CBR and go for a ride. Well, that was short lived because I soon realized that my left handle bar was set lower than the right one. When I would turn the handle bars all the way to the left, it would completely press against the tank cover. How could the technician have overlooked the fact that it was uneven with the right handle bar? It was that obvious. You’ve got to be kidding me. They’re supposed to be the experts that we trust to work on our bikes. Well in Midland it doesn’t seem like it. As you can understand, I wanted to let them know ASAP about my dissatisfaction with their service, and so the next morning I called Midland Powersports and asked to speak to Daryl. Even though I was upset, I was tactful and remained calm. Before I could completely explain myself to Daryl, he rudely interrupted me and handed the phone to the technician who worked on my CBR. What kind of business allows this? Someone with this kind of attitude has no business working in customer service. Daryl needs to grow a pair and listen to what the customers have to say instead of handing off the phone. Now I speak for myself when I say that I will never take my business to Midland Powersports again. It’s not worth it. I’ll definitely look elsewhere. I also don’t know what else they half-assed on my CBR when they serviced it. Heaven forbid that something breaks or comes loose on my CBR related to the work they did. If that ever happens, I know exactly who to blame. My negative experience with Midland Powersports isn’t an isolated incident. Two of my friends have bad experiences as well. If for whatever reason you decide to get your motorcycle or ATV serviced at Midland Powersports, you do it at your own risk. Double or triple check everything.
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