MTS July 22, 2011 09:45 PM
5 years of business down the drain… Took my 2002 Honda Shadow ACE to Kent Honda in New Braunfels in 7/2011 for a new rear tire. I had been using this shop happily for the past five or so years with nothing but good things to say. Upon picking my bike up (over a week delayed on their part) I noticed a brand new shiny gouge on my custom chrome drag handlebars. I called the service guy over to have him look at it and he confirmed that was exactly where the securing device (hook) was placed as the smudge marks were also visible. He did not take pictures nor create an incident report even with my request to do so. When I got home I also noticed the brand new tire was 6 lbs low in pressure and the chain was tightened crooked, all signs of an inexperienced or hurried mechanic. I called the store manager shortly thereafter, we met in person, and at the end of the discussion he denied how his shop could be at fault even with the other noted service flaws. The hook fit right into the gouge! I shouldn’t need to take before/after photos every time I take my bike in for work. I would gladly take my business back to them if they would own up to their mistake but not until then. I hope others do not receive this type of service in the future.

selling bikes that don't live up to their reputation May 10, 2009 09:03 PM
VTX 1300R complaint list 1.)A little over 3000 miles and the electrical system is out. I tried to start the bike, it made an electrical BZZZTT sound and everything quit. I have checked the fuses and no problems. Needless to say it's odd for a new bike to have such a problem. 2.)The speedometer has ALWAYS been optimistic since day one, to the tune of about 10 mph off, which was dismissed as BS by your service department shortly after I purchased the bike. As of now it bounces back and forth anywhere from 0 mph – 50mph, depending on what kind of mood it's in. 3.)The front tire looses air to the tune of about 5-8psi weekly, once again from day one of the purchase. 4.)The first week I had the bike 3 bolts just fell off while riding, it then took 5 phone calls and 3 months for your service department to finally get them ordered, then I had to go get them. Even after getting them I was so put off by the whole thing I still haven't even put them back on. Seems like to me that's something the people I bought a $10,000.00 bike from should do. 5.)At the speed of @70 + - the front end of the bike develops a nasty, whiny, buzzy sort of vibration which makes it sound like a bicycle with a playing card in the spokes. Sounds like it's coming from around the fender, radiator area. 6.)When I spent a lot of money on my accessories it took a month to get them in after 3 phone calls and 2 trips to pick up my bags and being told they were in. 7.)Neither here nor there but, the oil needs changed as well since I'm at my 3K mark. Man, that certainly is a long list to have for such an expensive, low mile, well built Japanese motorcycle touted for it's superior quality and ride isn't it? I am VERY dissatisfied, I have have owned MANY USED bikes over the years and NEVER had any problems with ANY of them. So far my experience with this one has been underwhelming. At this time I cannot recommend either Honda VTX motorcycles nor your dealership. That being said I would like to see the above list corrected in it's entirety in a timely manner and at an affordable price, I haven't even looked into the warranty on this thing yet, I have had it for a hair over 1 year and it's a hair over 3K miles so the thing isn't even broken in yet. Anyway, any one of the items listed above would be valid, and I have put up with it all long enough, frankly I feel ripped off for what I paid for the bike. I did a lot of research before settling on this one and it looks like I made a mistake. Braxton Curry 210-559-8983