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Anderson Kawasaki

Anderson Kawasaki is a motorcycle dealership located in Anderson, SC selling Honda, Kawasaki, Suzuki, Yamaha motorcycles. Contact and map Anderson Kawasaki through Motorcycle USA’s Dealer Locator.
4135 Clemson Blvd.
Anderson, SC 29621-6522
864-225-0561
Honda, Kawasaki, Suzuki, Yamaha
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2 Users rated the Dealer an average of 3.0
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Dennis July 26, 2010 01:53 PM
7-26-2010
I took my bike into Anderson Motorsports because of a rear brake pedal recall. The recall parts were not in stock and I was told by the owner I would have to leave my bike with them before he would order the replacement parts. I didn't like that so the owner said the only other way was to pay for the recall parts up front and he would reimburse me when the repairs were completed. I told the owner of the dealership I didn't like that way either. He stated that this is Kawasaki's policy and that all Kawasaki dealership are this way. I immediately called Kawasaki's corporate office and they stated to me that the above mentioned policy is NOT Kawasaki's corporate policy; it is what that particular dealership wants to do. I then went back to the owner of Anderson Kawasaki and said what corporate told me on the phone. I told him that you lied to me about your policy that all dealers do it this way and he admitted that was a lie.
1. I don't feel I need to leave my bike at the dealer for more than a week while parts come in and they have the time to install them.
2. I don't feel that a customer should have to pay for recall parts up front if he or she elects not to leave his or her bike.
3. If this was a regular repair and not a corporate RECALL I could see paying for the parts up front if I elect not to leave my bike.
4. The dealer should never lie to a customer that his policies are corporate policies and that all Kawasaki dealers do it this way.
Thank God for cell phones.
Alex Guerrero May 25, 2010 03:46 PM
We are motorcycles Dealers Association (Dealers Group) Locate in San Juan, Puerto Rico want to contact with your, Pleasw send your e-mail address or fax number Thanks in Advance Alex Guerrer0 (Director) www.dealersdemotoras.com
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