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Knoxville Harley-Davidson West

Knoxville Harley-Davidson West is a motorcycle dealership located in Knoxville, TN selling Buell, Harley-Davidson motorcycles. Contact and map Knoxville Harley-Davidson West through Motorcycle USA’s Dealer Locator.
605 Lovell Road
Knoxville, TN 37932
Buell, Harley-Davidson
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2 Users rated the Dealer an average of 1.5
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Disgruntled May 29, 2013 08:22 PM
Went in with a nice bike to trade for a touring model. 2 other dealers had made offer on my bike that were fairly consistent. This guy tried to tell me he was offering me same amount but when I tried to offer the difference in his offer on my bike and the price on the used touring bike, he said he couldn't do it. Then he just got rude about the value of my bike and didn't even offer a counteroffer. He told me he had nothing in his store that he could trade me. he offered roughly $3000 less than the other dealers did on my bike and wouldn't come down a penny on the used bike that looked like it had been ridden to hell and back. I will never recommend this dealer to anyone.. RIPOFF!! GREEDY!!
Kevin November 2, 2009 01:07 PM
I had the worst customer service dealing with both Knoxville Harley dealerships. I was treated like I was an idiot by the so called experts on Clinton Highway which they gave me the wrong parts several times. I took the parts back but when doing so I was made to believe it was my fault so I called out the service rep that sold me the parts along with the so called “Master Mechanic” which was no help. Thank god there was a knowable customer who guided both the mechanic and service desk rep on what to do and the problem was solved.

I also started to go to the Lovell road dealership in which I was looking for a new ride when the sales manager made me an offer that was way low compared to what the same bike was selling in the show room with more chrome and less mileage. I then proceed to go to Smoky Mountain where I received 2,600 more on trade in than Knoxville Harley.
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