Tread and Track Motorsports

Ordrock July 28, 2011 04:20 PM
A few weeks ago I received a recall notice from Yamaha. I was instructed not to ride my bike until this recall was corrected. We’ll with NAUMAS no longer a Yamaha dealer for the Southern Oregon area I had to take the bike to Klamath Falls, Oregon. I called the Tread and Track Motorsports 3500 Eberlein Ave, Klamath Falls, OR , 97603, to see if they were doing the recall, they were. So I set up an appointment to have my bike worked on. When I got the recall notice in the mail I was on a 2500 mile ride from Medford to Portland to the Redwoods to Portland and back home to Medford. So when I took the bike to Tread and Track it had about 5# of dead bugs on the front. So when I dropped the bike off me asked if they could wash it before I picked it up. The service/part guys just laughed and said “we don’t do that”. Oh well I tried. I guess that one of the differences of a good and great dealership. About two years ago I had the bike into the dealership in Hermiston for some work, another recall and when the plastic thingy that surrounds the fuel tank was taken off the little plastic tab that is held in place by a rubber grommet cracked, so we just epoxied it back together. The epoxy that I used was purchased at the local Ace hardware and not the best product for the job. I know there is a better epoxy out there so I’ll get it the next time I take the thing off. But anyway the technician at the shop in Klamath Falls (Tread and Track) busted the tab off from the other side when they did the current recall. I had the spark plugs replaced while the shop had the tank off, and I asked for the used plugs back. It’s a way to gauge the operation of the engine. I keep them for record, besides it shouldn’t be a big deal. Well it turned out that keeping the old plugs for the customer is a tough task. I talked to the service guy on Wednesday of the week I picked the bike up. I was told that the technician was replacing the plugs as I was tasking to the guy on the phone and that he would tell him to save them and have them ready when the customer came to pick the bike up. Not a tough task. So my family and I took a ride to K-Falls from Medford to get the bike. We show up at the dealership and the bike is inside the maintenance bay. I have to wait for the guy behind the counter to finish whatever it was he was doing. I got his attention and he called someone to take my bike around the front of the store for me. So while this guy was taking the bike around I asked about my spark plugs. We’ll no one knew anything about me wanting the plugs back and the service guy was out to lunch and would be back later. Could I come back in 30 to 60 minutes? Ok sure why not I have 1 hour and 50 minute ride back to Medford and I want these things. So I have to endure one guy after the next guy to tell me they have no idea where the plugs are and I would have to wait until the service guy get back from his meal. The technician seemed to get pissed off of annoyed that someone would want the spark plugs back. I have always gotten the plugs back and I even get them back when the car goes in for service. It’s a gauge for how things are working in the engine. But after I left to go get lunch for my family I finally got a chance to take a look at the bike. Of course it wasn’t washed; they didn’t seem to dig my humor about having it washed. I guess I should have bought a BMW or Harley. I found that the left side of my plastic thingy that goes around the fuel tank had the other plastic tab broken off and that the thing wasn’t attached correctly. It’s kind of a stupid thing that Yamaha has put on the bike and to remove it from the rubber grommets is asinine. So we went back to tread and Track to get the plugs. I swear if you are like me and expect good customer service and friendly employees when you walk into a business well then this ain’t the place for you. They called me while I was at the diner and told me that my plugs were found and waiting for me when I got back. So I walk in and I was invisible. They had the plugs and I had to ask for a bag, just another example of the lacking of customer service. I know I should have run inside to bitch about the plastic piece around the tank. I figured that I be ignored and there would be an argument. So I called on Tuesday and had to leave a message because after about 25 rings and no answer it went to an answering machine. So a week later on Thursday the 28th of July the manager calls me to tell me that I was out of luck because his technician had the broken piece at the shop and that his technician didn’t break the other tab. I bet there isn’t one of you reading this posting that doesn’t know every part of your motorcycle. I wash, wax and polish the damn thing all the time. The only time it has had bugs on it after a ride was the time after this 2500 mile ride I spoke of at the beginning. I was in the Marine Corps and was trained to even polish the back of my belt buckle. So believe me when I wash, wax and polish my bike I know every time there is a new scratch or rock chip in the paint. This dude that identified himself as the store manager doesn’t believe that people have pride or take care of their motorcycles. Why wouldn’t I or you know everything about our motorcycles? Have you ever worked at a gas station when you were young and had a guy pull in with his Porsche, or Ferrari and opened and closed the hood so you wouldn’t slam or drop it? Or the guy who spends hours and years restoring a car by hand who doesn’t know when the paint has a blemish. The store manager called me to tell me that his guy said that it was broke when he took it apart. I’m calling bullshit, and besides I’m not used to being called a liar. I told him that only one of the tabs was broke but it was epoxied and wasn’t separated when I delivered the bike to his store. I wasn’t asking that he replace the item but admit to the new breakage and to offer a remedy to my problem that his technician contributed to. Nope this guy is doing such a great business that he‘s willing to call a customer a liar and to deny that his employees could make a mistake. To top it off the guy thinks that I haven’t any influence with others that would bring new or returning customers to read a comment on PNW riders or on their web page. If we as consumers have anything to use for defense against lousy customer service or products it this and word of mouth. So if you decide to use this Yamaha, Suzuki, Honda dealer and you get crappy customer service or no service after the sell you should realize that this is a warning for you before you walk in and give these people your money. I know there is a place that you went to as a child with your family and you remember how nice it was and how friendly the people were. So as you grew older you wanted to share that same good experience with your family, so you take them to the same place you like when you were young. Well you go there and find the serving are smaller, the corporate bean counters now measure the portions, or made the coffee cups smaller, and charge more, and your happy memory is deflated and changed. Well Tread and Track is that place. I only give people, or businesses one chance to make a good first impression, and I seek out value and service before buying. I do research on products from the lap top I’m writing this on, to vacation spots and movie reviews. I don’t always take the word from others if I can make out an agenda when I read reviews. But I do take the word from someone that isn’t invested in the business or product. I’m not invested in Tread and Track and I’m not stuck to using just one dealership for repairs or recalls. So if you have to have some work done to your motorcycle, ATV, or PWC, I would not recommend Tread and Track for anything. No service after purchase, no friendly employees and NO INTEGRITY. If you don’t mind a motorcycle shop employee calling you a liar, or that “I don’t care if you tell others of our business ethics”, then if you use this shop for service or for buying a vehicle from them and you ignore my experience then you’ll deserve what you pay for

Pat December 17, 2010 09:10 AM
I took my ATV in for it's "20 hour" service. About a month later I was checking the fluids and discovered that there was no oil in the rear differential. It did not leak out, I filled it up and it has stayed at the same level ever since. I will not go back again.

Orville December 7, 2010 11:54 AM
Store is clean, their broad selection of bikes were tagged with prices and the staff seemed very knowledgable. Wish we had a store like this in my area.

Steve October 12, 2010 05:47 PM
Don't bother calling these folks. They don't answer the phone. The message allows you to press 2 or 3 or 4 for the service, sales, or, parts departments. None of them answer.

Tread and Track Motorsports August 17, 2010 02:11 PM
In response to Shelly's review. Shelly we apologize for any misunderstanding we may have had. The info we provided you with on proper scooter endorsements was directly from our local police. If this info is wrong then we were misinformed or something has changed. DMV doesn't usually fill us in on changes that are made through out the year. It often times takes situations like this for us to find out. Also when you called and asked about you license plates, we just finished leaving a message on the only contact number we had which happened to be your husband's phone. I feel there was a miscommunication there as I was the one who spoke with you and I thought you just got the message and you were asking about the message that was left versus the odd coincidense of you calling asking about your plates right after us leaving a message. Also i was the person who helped you with or key and ignition switch issue. As you said in your review on us, you are "not knowledgable in the workings of a scooter." Because of this barrier I tend to explain in greater detail to you something then I will your husband. The only reason for this is because he has some understanding of these machines. I certainly did not mean for it to sound like I was talking down to you. I would've taken the extra time with anyone else whether they were female or male. It was absolutely not because you were female. I hope you do not choose to drive 70 plus miles for your motorsports needs and that we can clear up these misunderstandings and miscommunications. Thank you.

Ron July 20, 2010 04:50 PM
Good selection, great people. Best shop in town!

Jim June 2, 2010 04:03 PM
Good people and they are worth waiting for. Very happy

robert March 31, 2010 10:26 AM
Down home type of people. Treated me as a life long friend rather then just a customer. No reason to shop elsewhere. Thanks!

Anon March 5, 2010 03:13 AM
Just purchased a KLX110 at a great price. The salesperson was friendly and answered all of our questions. Had a good selection of riding gear. Will be back for a 140 soon

Paul F June 19, 2009 03:45 PM
These guys are great. They do what they can. If they had a bikini babe or two to help sell they would be better.