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Northwest Harley-Davidson

Northwest Harley-Davidson is a motorcycle dealership located in Lacey, WA selling Harley-Davidson motorcycles. Contact and map Northwest Harley-Davidson through Motorcycle USA’s Dealer Locator.
8000 Freedom Lane NE
Lacey, WA 98516
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2 Users rated the Dealer an average of 3.0
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Mike February 4, 2010 09:45 AM
I was a travling throught the state of Washington when I had a failure and was left stranded at the dealership for 3 days. Of those three days that I sat and observed both Brian and Jeremy conduct business with other customers I witnessed the most professional and friendly people who truly take pride to the work they do. Many of their clients they knew by first name. I spoke with a few people who were waiting for thier bikes along with me and to no surprise some of these folks drove 200 plus miles just for their bike to be serviced. I ride a 2003 Ultra Classic with 75,000 miles on it, I've been to a countless number of service departments. None of which were as top notch as this one. Northwest Harley-Davidson's service department has set a new standard for customer service.
Matthew December 27, 2009 08:40 AM
Incompetent staff. I was treated very disrestpectful at the service counter by a guy named Jeremy. I felt very uncomfortable leaving my bike with him. It was in for some warranty work. Next time I will be sure to go North for my service on my bike. I have never been treated like that expecially for a service I am paying for.
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