M & M Cycle

mkoenig1975 May 5, 2012 01:31 PM
Worst experience EVER - TERRIBLY UNPROFESSIONAL, SALEMAN WAS RUDE TO ME AND MY WIFE AND TOLD US TO "BUY YOUR HELMETS SOMEWHERE ELSE' AFTER WE DIDN'T GET OUR BIKE FROM HIM. READ THE WHOLE STORY AND YOU'LL RUN AWAY TOO. I know a salesperson there and thought of him as a 'buddy' since we had worked together years ago and always had a good working relationship. I wanted to do business with him, even though his manager and I didn't always get along, and I had made a deal on a 2009 Can Am Spyder over the phone with him telling him that I'd take the bike 100% for sure. The day I'm supposed to pick it up they call and tell me they 'didn't have an oil filter so the oil wasn't changed' to which I said "ok just take the cost of an oil change off the price and I'm good." Then he says 'oh, and there is an open recall on the steering too" when I asked why it wasn't done he replied that they couldn't do it. I thought about taking it in myself but when I didn't get a phone call back from the local Can Am dealer my wife and I decided that maybe this wan't the right vehicle for us to buy because it doesn't make sense to spend $12,000 for something that doesn't work properly and wasn't properly serviced by the dealer. By the time we decided against it, (I was flying home from Philly) the dealer was closed. As luck would have it, that evening a private owner let us know that she'd sell us her Spyder for $1,000 less that the one at M&M and it was all serviced and ready to go. The next morning at 8AM I called but none of the salespeople come in before 10 so I left a message for the salesman on his voicemail explaining the situation. We still wanted to bring them some business, feeling bad that it didn't work out, so we went in to buy two helmets with communicators. The salesman was obnoxious saying that I made him look like an ass because I didn't come get the bike. I explained that the lack of proper service and the recall made us uncomfortable an then someone else offered one properly serviced for $1,000 less. He continued to blame me instead of realizing that an unsafe, unserviced bike isn't good to sell. My wife told him that he was being rude and we reminded him that we were still bringing business to the store with helmets and his response was "BUY YOUR HELMETS SOMEWHERE ELSE, WE DON'T WANT YOU HERE". We took his advice, stumbled across lifecycle and met the nicest staff over there. We'll NEVER go to M&M again and we'd recommend that nobody shop there. I wouldn't send my worst enemy to this store to experience their abuse and I'm surprised they haven't gone out of business after this experience. I have almost 20 years of selling experience and I know that deals don't always work out but if you treat people right you can get their business later. M&M Would have still received our business on accessories and a bike for my son had they not treated us like garbage. I am happy we spent $11000 elsewhere and even happier that we bought our helmets, communicators, boots and gloves at life cycle and we will continue to buy at life cycle for life (no pun intended). Warning the masses. Mat