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Moore & Sons Motorcycles

Moore & Sons Motorcycles is a motorcycle dealership located in Santa Cruz, CA selling Husqvarna, KTM motorcycles. Contact and map Moore & Sons Motorcycles through Motorcycle USA’s Dealer Locator.
Moore & Sons Motorcycles
2-1431 East Cliff Drive
Santa Cruz, CA 95062
831-475-3619
Husqvarna, KTM
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8 Users rated the Dealer an average of 3.8
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my19footer July 27, 2012 01:58 PM
Almost never rate things on-line. Have had Moore & Sons service my TE450 several times and always been satisfied. My experience is not like that of Bertowski. That post smells like sour grapes. Small businesses are getting run into the ground by shoppers who visit the store and buy on the web. I live in Santa Clara and go to Zoom Cycle for gear and small parts because it is by my house, and know them, and I want them to stay in business. I have no problem driving over the hill to go to Moore and Sons for service.
orbiker August 14, 2011 06:41 PM
I would highly recommend people to stay clear of this place, it's a rip. They charge more than they quote and lie about the rest. Can't think of a reason to go back there as they really have nothing to offer.
MNB October 29, 2010 04:10 PM
I bought a used 2003 Husqvarna TE610e last April from a private party in Napa, CA. It had less than 2000 miles on it. After putting less than 150 miles on the bike, it refused to start. It would crank over, but not even hint at firing. I did all the basic electrical troubleshooting and got nowhere. Finally I gave in and called the shop. Unfortunately, this was in June and peak season. There was a three week backlog before they could get to my bike. But after talking to Tom, I knew he was thorough, detail oriented and a professional. My slot came up and I took the bike in. It was a bit of trouble to diagnose and it turned out a small piece on the end of the camshaft broke off, fell down in through the engine and bounced around in the stator. The labor wasn't cheap because he spent a fair amount of time finding the problem and then digging around to find the pieces to assess the overall damage. He didn't have some parts in stock and suggested I call around. I found what he didn't have at a shop back East and had the parts shipped directly to him. That saved me a few weeks of downtime. He got the bike fixed up and it's been running like a top ever since. It's a bit of a drive over the hill to get to them from San Jose where I live, but they are the closest Husqvarna dealer. And given my experience, they're a good one. I've no reservations about doing more business with them in the future, be it servicing my current bike or purchasing another. It's a good shop with good staff and a very down home feel. Well worth your support and MNB approved!
Bertowski August 18, 2010 10:00 AM
Seems like a friendly enough family atmosphere at first But: If you ever have to deal with Tom the mechanic, he'll seem like a really nice guy at first but then you may find that unless you pay your 'club dues' (bottle of whiskey) every time you ask a question, you will be treated very rudely or snubbed all together. It's a strange atmosphere. Also, if he thinks you did something so awful as doing 2% of your parts buying online instead of with them, you are treated like a traitor. Regardless of the fact that you actually buy 98% of all your parts from them because you like giving business to the local guy. Even if you go to them first and ask if they can get a part for you and they say "no" and you go get it elsewhere, you are treated as if you are out of the 'club'. You will be confronted with "Well you expect to actually talk to me and ask questions but you didn't buy that last part from us" and you say "I asked you first but you said you couldn't get this part, however what about all the other parts that I DO buy from you?" ( I've spent $100's here) None of that matters to him though because he doesn't just have a chip on his shoulder, this guy has a concrete block on his. Plus if he gives you bad advice or is wrong about anything, forget about him owning up to it or making it right. WAY to much pride. My experience went from being more than happy with them to being utterly shocked at how ridiculously rude and belligerent someone who relies on return clientele can actually be. Not at all concerned with keeping customers happy....or even keeping customers at all. Not recommended at all unless you like dealing with pompous assholes (or drama queens). Try Pinnit Motorsports in Salinas. I was pleased to find that aside from being very professional, they quoted me nearly 25% less on a big repair job vs. Moore and Sons. It took being treated horribly before I discovered that I had been paying WAY to much for service all along
Steve August 10, 2010 04:40 PM
I bought a 2011 Husqvarna TE 630 from John late on a Saturday afternoon. He and Tom had just uncrated the beast. They were both very helpful as we went over the bike that was shipped without a manual. Headed back in there for a service check soon, as Tom offered to walk me through the bike and typical things I may be interested in on my new Husky. I would recommend these guys to anyone within 200 miles that is looking for a Husky, Husaberg, or KTM.
Rich April 23, 2010 08:30 AM
Bought a Super Duke from John and got a great deal. Very friendly and helpful atmosphere. I really enjoyed the small family owned business atmosphere.
Lane Odam January 10, 2010 01:05 PM
Ditto what the previous reviewer said. I bought a 950 Adventure used from a private party. I called up Moore and Sons to ask some total noob questions and was treated (by Tom) as if I had purchased the bike from them. Later on I brought my bike in for maintenance and was most impressed by the friendly, casual atmosphere at the shop not to mention the the personalized support I got from Tom. He went over my bike and revealed some recall issues and general upgrades that were needed, some of which were even covered by KTM. He was more than willing to give me tips on maintaining the bike myself and even encouraged me to do much of the work myself. This kind of service goes a long way with me. He was so cool that I would rather bring the bike in and pay him to do what I would normally do myself just because I want to support them. This is how a shop should be run. I even live closer to another KTM shop in N. Monterey County but I've never even been there since Moore and Sons won me over from day one. I'm willing to go out of my way to support these guys.
Todd Whitney September 30, 2009 02:43 PM
Wow, I can't beleive no one has reviewed Moore and Sons yet. The first time I went in I was just looking for a set of tires for my DRZ, I didn't own a KTM at that point. I was treated so well by the mechanic, Tom Dillenbeck, that when all the business was finished and we were shaking hands I told him, "You've just made a customer for life." Tom later hooked me up on a used bike that a customer was selling, they made no profit off it. I have just today bought a 950 Super Enduro from them and have nothing but good to say about this dealer. Excelent service, top notch mechanic, and everyone there is a true moto head. What more can you ask for?
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