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Donelson Cycles

Donelson Cycles is a motorcycle dealership located in Saint Ann, MO selling Ducati, Honda, Husqvarna, Triumph, Yamaha motorcycles. Contact and map Donelson Cycles through Motorcycle USA’s Dealer Locator.
9851 St. Charles Rock Road
Saint Ann, MO 63074-2040
Ducati, Honda, Husqvarna, Triumph, Yamaha
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8 Users rated the Dealer an average of 2.5
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KrimblKrum April 1, 2015 05:24 PM
I needed new tires and several friends recommended Donelson. I called around anyway, for price comparisons. Donelson seemed to have the best variety and prices. I dropped my bike off and within a day they changed the tires. To be fair, I was a little nervous about the lack of cleanliness of the shop, which might suggest they do sloppy work. I was pleased with the service though, and I would recommend them to others. It was worth the 45 min drive out of my way.
Henrydog September 26, 2013 08:40 AM
Donelson says they are going to refund the $60 I'm out on the tire,I'll wait and see. I won't buy any more close out sale tires from anyone
Henrydog September 25, 2013 06:16 AM
They sold me a defective tire. The tire was old and hard as a rock and the bike shop that tried to mount it for me warned that the tire may be to stiff to mount. I told them to go ahead and try and had to pay $60.00 to remove the wheel from my bike only to find out the tire was to old and stiff to go on my rim. So I am now out the price of the tire plus shipping plus the amount charged by the bike shop for attempt to mount it. I got no satisfaction when I called customer service and will never deal with Donelson again. Doneslson should NEVER of offered this tire for sale. The tire is a Dunlop 130/90-16 K700 and was listed on their websight as part of a clearance sale.
fb December 7, 2010 07:00 AM
well i see the service dept is STILL not doing it right, this place is a mess, i had 2 bikes go there and both was a major upset. the first bike i had the cabs re jetted they said 4 days, took 3 weeks and they never did get it right, i finally had it done else wear, the 2nd bike was the first service check up, now this is were it gets good!! they only drained half of my oil out, they forgot the other 2 drain plugs, i found this out after i got home to re-check the oil, when i took the oil cap off the oil came rolling out all down the side of the tank and on the floor, they filled it back up with 5 quarts of oil way to much, now i grab a towel out of my side bag and it's soaking wet!!! my saddle bag was almost half full of water, they let my new 15k bike set out in the rain and they took on the water, i go back down there mad as h*ll, they acted like it was NO big deal, said the guy who serviced my bike was kind of new!!!. well long story short YOU HAVE BEEN WARNED 2 TIMES NOW.
jk September 13, 2010 06:31 AM
I found the service dept very very slow also! I dropped my carb only off there, the fuel tube was leaking, they could not give an estimate//????????, and it has been there 2 weeks now, they claim waiting on parts, but i can order parts off line, and have them in 3 days!! picking carb up today, taking to st charles, they claim same day service!
Tom Bakowski May 5, 2010 06:35 AM
I have found the people at Donelsons always helpful and knowledgeable. They have a large selection of products and can special order any accessory.
yama dog May 7, 2009 08:49 AM
the sales and the parts dept, are great but the service dept, could use a major overhauling the last 3 times there with 3 different bikes was a upset!!!! they can't get things done on a proper time level even if they tell you a date, the work was done poorly, i had to tell them what was wrong, the only reason to that was i already paid to have it done so THEY were going to do it. go there if you want but good luck!!!! you have been warned!
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