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Custom Performance

Custom Performance is a motorcycle dealership located in Bessemer, AL selling Honda, Kawasaki, Yamaha motorcycles. Contact and map Custom Performance through Motorcycle USA’s Dealer Locator.
1130 19th St N
Bessemer, AL 35020-4785
205-428-6266
Honda, Kawasaki, Yamaha
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6 Users rated the Dealer an average of 3.0
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sjarmysarge February 2, 2015 12:55 PM
I was still upset this morning when I posted this, I cannot hold the dealership fully responsible, they need to do better when someone calls in with a problem. I apologize.
sjarmysarge February 2, 2015 11:37 AM
On 1-30-15 I was riding from Jasper to Pell City to visit a sick relative. I got a flat front tire on 20-59 around 10 am on my R1. Using a dealer locator I found Custom Performance was the closest dealer. After sitting on hold for several minutes, then hanging up and calling back I finally got a person on the phone, what a waste of my time he could have cared less !! After explaining my situation the person there told me even if my bike was there within a couple hours the tire could not be replaced until 2-2-15 since they only had 1 tech and were backed up for several weeks. The person was rude and really seemed not to care at all. I then hung up and called Big Number 1 after speaking to a person who actually tried to help me I had my bike towed in and a new tire installed while I waited less than 40 minutes!! At first I could not understand the awful service from Custom Performances service department, then I realized piss poor service is why the need only 1 tech ! I will tell everyone I know how bad CUSTOM PERFORMANCE SUCKS. With this type of customer service, they cant be around for long.
jw205 March 16, 2014 04:44 PM
Great Dealership. Bought a bike there and get service done there. Very pleased. They have changed a lot over the past year.
Mike Jones January 23, 2010 11:46 AM
GREAT SERVICE!!! THANKS TO EVERYONE AT CUSTOM PERFORMANCE. MY BIKE IS RUNNING GREAT !!!
James June 19, 2009 03:34 PM
I have been looking for motorcycle for 2 months. I have been to every dealer in the Birmingham area and beyond. The sales staff took a lot of time with me and assisted me on the right bike for my needs. When my 1st service came up, Phillip and the techs took time to show me everything I needed to know about my bike and got me in and out . The parts guys also took time with me on my accessories and if they did not already have it, they ordered it and called me when they came in. Custom Performance also has bike nights on Thursday nights. They have made owning a motorcycle an even better experience than it already is. Keep up the good work, personal service is hard to find. James M.
Raymond May 17, 2009 04:47 PM
THEY ARE THE WORST AT SERVICE AND REPAIR.... I HAD MY BIKE TOWED IN AFTER A WRECK. THE SERVICE MANAGER PHILLIP IS A LIAR. HE HAD TOLD ME THAT THEY REPLACED PARTS THAT WERE DAMAGED. WHEN I CAME TO PICK UP MY BIKE, THE SAME PART WAS STILL ON AND THEY STILL CLAIMED TO HAVE REPLACED THE PART WITH NEW. THEY SCRATCHED THE HECK OUT OF MY BIKE AND TRIED TO PASS IT OFF AS THATS HOW IT CAME IN. THANK GOD I TOOK ALOT OF PICTURES BEFORE IT WENT TO THEM. 3,500.00 AND 2 MONTHS LATER IT STILL ISNT RIGHT. GO SOME WHERE ELSE FOR SERVICE. IF YOU HAVE TO GO THERE TAKE ALOT OF PICTURES OF THE BEFORE SO YOU CAN RE-FIX YOUR BIKE. NO WONDER THEY HAVE A CANT SUE ME WAIVER THEY MAKE YOU SIGN BEFORE YOU GET YOUR BIKE. SERVICE MANAGER PHILLIP IS A LIAR AND A CHEAT. THE WHOLE INTEGRITY OF THE SHOP SHOULD BE PUT INTO QUESTION.
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