Hale's Yamaha

Lou S. August 17, 2010 06:16 AM
Pathetic excuse for a dealer and dealership... I bought a Yamaha ATV and paid for a Warn Winch ($69 promotion) and they were conveniently out of stock and said they would ship it directly to me... Waited a year and no winch so I contacted them by phone and said that they would look into it... Never heard from them... Asked numerous times and Hale's said they would get back to me... When I finally called in and actually talked to the owner, he said that they shipped the winch to me and that he would search for the shipping confirmation number... Never did... 9 months later, I receive a survey from Yamaha and I fill it out... Yamaha customer service calls me and says that they will push Hale's to get me an answer in 30 days... 50 days go by and I just get a call from the Yamaha customer service saying that Hale's had shredded that information... Customer service says... nothing we can do... Just another case of dishonesty in the sales trade...

I'm out the $69 which isn't a big deal and I will not lose sleep over it... But what I want to do is inform potential customers of Hale's Harley Davidson in Mansfield Ohio that they were totally unprofessional and dishonest with my purchase... Hales Harlet Davidson is a dishonest organization led be an owner who lacks character... Hale's blatently lied about my transaction, purposely delayed gathering information, misled Yamaha and lacked the balls to admit they were wrong... I would not trust this dealer or dealorship knowing how they deal with customers after the sale...I hope that this review will deter at least one potential customer from purchasing anything from Hales Harley Davidson... because if you have to deal with them, after they have your cash, they will just blow you off just as they did me... I should have read all of the other negative reviews out there before I made my purchase... I hope that you do too...