Pat Rogers Speedway Harley-Davidson

Pat Rogers Speedway Harley-Davidson is a motorcycle dealership located in Concord, NC selling Harley-Davidson motorcycles. Contact and map Pat Rogers Speedway Harley-Davidson through Motorcycle USA’s Dealer Locator.

10049 Weddington Road

Concord, NC 28027

704-979-7433

Harley-Davidson

Map Dealer

5 Users rated the Dealer an average of 1.8

Contact Dealer

First Name:

Last Name:

Street Address:

City:

State:

Zip Code:

Email:

Phone:

Contact Preference:

Email Phone

Comments:

Dealer Locator

Comments

m plank January 5, 2010 05:23 PM
could not ask for a better experience than i had at pat rogers staff was professional was introduced to all including mr pat rogers really anice guy and very friendly and helpful if youre looking for the right place to buy a harley look no futher these people have got the selling and owning experience down to a science follow uo after the sale has been great and service hasbeen over the top thanks pat rogers for making pat rogers speedway harley davidson a place my wife and i call home!!!!!!!!
mike plank

Ron Conley November 11, 2009 01:42 PM
11-11-09

I wrote this concerning my purchase of a Road Glide Custom from Pat Rodgers Speedway Harley-Davidson located in Concord, NC.

I am also completely dissatisfied with the Pat Rogers Speedway Harley-Davidson dealership. Thanks to Andy Phelps and his boss for making me feel like I made a big mistake by buying my motorcycle from this dealership, also thanks to Carrie and their former finance person Dave. Carrie gave the MSRP of the motorcycle and the additional costs that would be added to the MSRP to Dave. The total (I realized after I signed the contract) did not add up correctly, well over $1,000.00 to much. Carrie also charged me for NC sales tax when she should have charged me for SC sales tax. Dave said that he saw the error with the sales tax but charged me for NC sales tax anyway. Also I was over charged for my SC property tax on this motorcycle because of some manipulation of the selling price on the sales contract, which made the selling price much higher than the amount financed. Yes I did sign the sales contract, but when I had a chance to sit down and study the sales contract and add up the figures I felt that the figures were wrong. I was over charged and payed to much for my motorcycle because I trusted them/dealership to add the prices/numbers correctly. When I called them about my concerns with the sales contract on 11-07-09, I spoke with Andy Phelps, he was inconvenienced with my concerns. He told me that I would need to come there to the dealership. So I drove (that same evening) quite some miles to the dealership and spoke with Andy Phelps boss (I do not know his bosses name). I simply said that I know that I signed the sales contract, but I asked him if he could give me some explanation about my concerns for the over charges/discrepancies. He could not help me, so he asked Andy Phelps to come into the office. Andy Phelps only made the problem worse by insulting my intelligence and becoming verbally aggressive towards me. Andy Phelps does not care about my concerns or how he made me feel, he was arrogant and insulting towards me. Andys boss said that he would get back with me Monday 11-09-09 with some explanations for the questions that I had about the sales contract, he did not. I have made a large purchase for a motorcycle from the Pat Rogers Speedway Harley-Davidson dealership and felt that I should have been treated with more respect.

Ron Conley

This is NOT the dealership to purchase a bike from!!! April 19, 2009 06:39 AM
We're not angry people looking to say bad things about a good place - we are happy-go-lucky people who appreciate customer service. We believe that the Pat Rogers salespeople have customer service in mind, but when it comes to the sales managers (Andy), customer service takes a backseat to everything else. Here's our story. We contacted one of the salespeople via an online posting. She was absolutely professional and worked hard with the sales manager to accommodate our needs. We drove 3 hours to Pat Rogers, met with our salesperson to confirm the deal, and then had to meet with Andy. Andy told us the bike we drove out to purchase was sold the evening prior - he paraded us around the dealership to try to persuade us to buy a different bike to make it more convenient for him! He made us feel guilty for wanting the bike we drove 3 hours to purchase because it was going to cost him time and US money to get the bike shipped to his dealership!!! On top of all that, he wouldn't honor ANY of the negotiating his salesperson did to get us to the dealership - nor did he make any counter-offer or make any attempt to try to sell us the bike on any terms other than his own. This isn't a problem particular to Pat Rogers - this is a common problem with most dealerships - strong, talented salespeople with non-customer-service oriented managers who give no consideration to lessening inventory, reducing overhead, and increasing throughput - but rather placing their ego above customer satisfaction. This will be yet another Harley dealership that we will NEVER do business with again - in any form or fashion.

Rate / Comment on This Dealer

Select Rating:

Review: