United Cycle

ken October 8, 2010 10:55 AM
I have purchased 3 bikes from United cycle. king quad 450, C90 and a C109RT. I purchased the C109RT August 26. 2010 and headed to pigeon forge the same day. i noticed the bike was not running as it should, but figured with all new products it would need a break in period. August 28 I was heading back to the cabin and the bike just quit. I called united cyle in Beckely and they called a wrecker service and the bike was taken to a near by dealer. 5 hours later that dealer ship told me the battery was bad and they had replaced it. August 29 i headed back home with no problems at all. September 1st I headed towards mt girl friends house and noticed i had a oil leak. So i headed back to united cyle to get this problem fixed. i was almost at the dealer ship when the bike quit again just like it did before. i called the dealer ship and once again they came and picked the bike up. my bike was there for the next 17 days. Needless to say i was not a happy camper in any since of the word. They told me the reulator was bad and a sensor for the charging system was bad. The regulator they could get in a few days, but the sensor would not be released to ship until Oct 14. i have never been so mad over a situation in my life. After a phone call to the owner, he decided to call Suzuki after 17 days mind you and they told the service techs that sensor could not be bad. after a couple of days on the phone with Suzuki they figured the problem out and fixed the bike. A few days later and i am riding the bike up to see my girl friend again and noticed oil still coming from the left side of the motor. i headed straight for united again and this time i told them how unbelievable this experience has been. they called me a few days ago and said they have taken the breather off and cleaned out the excess oil. i am going today sept 8 2010 to pick up my bike and they tell me it does not leak. now as far as the response to the bike being broke down, i cannot complain, but the service has much to be desired. no phone calls to keep you up to date or to explain why a brand new bike is still in the shop after 17 days. they do not fix what they say they fixed or the bike would not be in the shop. the oil leaking 3 times is a result of someone not doing there job. if this bike was not under warranty i would not ever take it back to united cycle in beckley to get my windshield cleaned. i have never been so disappointed in service in my whole life.