Sunrise Yamaha Motorsports

Mike Smith March 7, 2010 06:40 AM
In a lettrer to Kawasaki Customer Service, I wrote: "Sunrise currently has my 4010 Mule in for service after only 16 hours of operation. Oil gasification from ‘short hop’ operation can mean only one of two things. Either your engine design allows for too much blow-by in the engine’s cylinders (loose piston fit and/or faulty ring sealing,) or your injection system is not appropriately adjusted at the factory to minimize the effect of gas richening on engine start. Either way, it’s a design defect." As to Sunrise, Blake, the Service Manager, was knowledgeable and proactive in solving my machine’s problem, and I rate him and Sunrise at five stars out of five. Blake and Sunrise in general could be used as an example to the rest of Kawasaki's dealerships on how to conduct service and warranty work. Not so with Arnold’s Kawasaki in Batesville, Arkansas where I bought the machine. They immediately asked whether i had "added any oil" to the unit, apparently attempting to avoid the warranty work. Wouldn't take them a ball point pen to fix.